Prepared for GCSS
People & Performance
One system for all 1,800 people at GCSS: appraisals and goals, announcements, and a safe way to raise concerns.
Company overview20 Novनेपालीनमस्ते, Bikash
What it is, how it works and what it's worth. About 2 minutes. Tap the right side to skip ahead, hold to pause.Use the arrow keys, or click, to move on.
01Today
1,800 people. Most never sit at a desk.
Office staff have a laptop and a GCSS email. Site staff have their phone. Appraisals are Excel forms, filled in at an office computer.
02What it is
One system for everyone, from head office to the furthest camp.
-
Office staff (MBO)About 180
On their laptop: goals with KPIs, self-appraisal, approvals.
Microsoft work account
-
Site staff (non-MBO)About 1,620
An app on their own phone, in 7 languages: appraisal, announcements, Ask HR, Speak up.
Phone number and a one-time code
-
Managers, HR and the CEOTheir own view each
Dashboards, approvals, records and concern cases.
Microsoft work account
Office staff use it on a laptop, site staff in an app on their own phone, managers on a dashboard. Behind all three, one set of records.
03What it is
Everyone signs in to their own view.
| Role | Own | Team | Dept. | All | Pay | Cases |
|---|---|---|---|---|---|---|
| Worker | ||||||
| Supervisor | ||||||
| Head of department | ||||||
| HR | ||||||
| CEO |
- Own
- their own appraisal and goals
- Team
- the people they manage
- Dept.
- their department
- All
- the whole company
- Pay
- salaries
- Cases
- concern cases
Anonymous concerns are seen only by HR case handlers. The CEO sees the counts.
Site staff sign in with their phone number and a one-time code. Pay is visible only to the people who approve it.
04PerformanceDemo data
The whole company's performance, on one screen.
Company overviewFriday 20 NovemberAppraisals done, by site
- Office Tower91%
- School90%
- Camp A88%
- Central Kitchen85%
- Downtown Mall82%
- Head Office77%
- Desert Camp76%
Ratings across all staff
- Exceptional 6%
- Very Good 38%
- Meets Expectations 47%
- Needs Improvement 8%
- Incompetent 1%
Fairness check. 1 supervisor at Office Tower rated the whole team 5. HR is checking.
Who is done and who is behind, how ratings compare, and where to look first, by site and department, any day of the year.
05PerformanceDemo data
Appraisals on GCSS's own forms, scored automatically.
| Job requirements | Self | Supervisor |
|---|---|---|
| Job Knowledge | 4 | 4 |
| Productivity | 4 | 4 |
| Technical Skills | 3 | 2 |
| Attitude / Conduct | 4 | 4 |
| Commitment to Job | 5 | 4 |
| Communication | 3 | 3 |
| Teamwork | 5 | 4 |
| Adaptability | 4 | 4 |
| Reliability | 5 | 5 |
| OSHAD Compliance & Safety at Work | 4 | 4 |
Overall3.80Very Goodself 4.10
Bikash supervisor head of department you, only for a raise HR
The same 10 competencies, 1 to 5 scale and bands as your form. Office staff use the MBO goal plan, with weights that add up to 100%.
06PerformanceDemo data
Site staff do it on their own phone, in their own language.
OSHAD नियम पालना र काममा सुरक्षा
OSHAD Compliance & Safety at Work
तपाईं सुरक्षाका नियम मान्नुहुन्छ, आफ्नो सुरक्षा उपकरण लगाउनुहुन्छ, र असुरक्षित कुनै पनि कुरा रिपोर्ट गर्नुहुन्छ।
तपाईं यो कति राम्रोसँग गर्नुहुन्छ?
- 5उत्कृष्ट
- 4धेरै राम्रो
- 3अपेक्षा अनुसार
- 2सुधार चाहिन्छ
Every question is read aloud in 7 languages. Tap a language to hear it.
07PerformanceDemo data
Approvals move on their own. Only what costs money reaches you.
Raises and promotions recommended so far
+AED 23,450 a month
213 people, including 9 promotions
On track: 84% of appraisals are done
- Camp A52 people+AED 5,600
- Desert Camp41 people+AED 4,450
- Central Kitchen37 people+AED 3,900
- 4 more sites
Appraisals without a raise or a promotion never need your signature.
Line manager, then head of department, then you only for a raise or a promotion, then HR. Every step is time-stamped.
08PerformanceDemo data
Clear goals for every level, drafted by AI.
म फ्लोर स्क्रबर मेसिनको ट्रेनिङ लिन चाहन्छु। म अझ राम्रो काम गर्न चाहन्छु।
“I want training on the floor scrubber machine. I want to do even better work.”
- Technical SkillsRun the floor scrubber on my own, at the right speedSupervisor signs off by 31 March
- ReliabilityKeep my perfect attendanceNo absences, on time every shift
- OSHAD Compliance & SafetyPPE and wet-floor signs on every jobNo findings in monthly site checks
Approved by his supervisor
A cleaner says what he wants to get better at, in Nepali. A camp boss starts from last year's results.
09CommunicationDemo data
One announcement reaches every worker, in their own language.
Fire drill on Tuesday 24 November at 10:00
- In 7 languages
- Read aloud
- Each worker confirms
हिन्दीमंगलवार 24 नवंबर को 10:00 बजे फायर ड्रिल
आपकी साइट पर मंगलवार 24 नवंबर को 10:00 बजे फायर ड्रिल होगी। जब आप अलार्म सुनें, तो काम बंद कर दें।
सुनें मैंने समझ लिया आपने कन्फ़र्म कियाConfirmed
1,402 of 1,62087%
- Downtown Mall97%
- Camp A93%
- Desert Camp77%
HR writes it once. It is translated into 7 languages and read aloud, and you see who has confirmed, site by site.
10CommunicationDemo data
Questions answered any time, from GCSS's own HR policy.
HR से पूछेंAsk HRछुट्टी कैसे माँगूँ?
How do I ask for leave?वार्षिक छुट्टी के लिए, आपको चाही गई तारीखों से कम से कम 30 दिन पहले आवेदन करना होगा। ऐप में "Leave request" का उपयोग करें या अपने सुपरवाइज़र से पेपर फॉर्म लें। पहले सुपरवाइज़र मंजूरी देंगे, फिर HR, और आपको 7 कार्य दिवसों के भीतर जवाब मिल जाएगा।
Ask at least 30 days before the dates you want, with "Leave request" in the app or a paper form from your supervisor. Your supervisor approves first, then HR. You get an answer within 7 working days.Source: GCSS HR policy, section 2, Leave. Questions the policy doesn't cover go to HR.
In the worker's own language. HR stops answering the same questions and keeps the ones that need a person.
11CommunicationDemo data
Problems reach HR early, before a client hears or someone gets hurt.
सर, Block C में high dusting के लिए जो सीढ़ी use करते हैं उसका एक step टूटा हुआ है। हमने supervisor को बोल दिया था, लेकिन फिर भी हमें वही use करनी पड़ रही है। कोई गिर सकता है।
In EnglishBroken ladder step still in use for high dusting in Block C. Fall risk.
- 07:12Raised anonymously, in Hindi
- 07:13Translated, summarised, marked urgent
- 08:40Ladder taken out of use. HSE engineer checking
- 08:41Reply sent to the worker, in Hindi
Anonymous if they want, in their own language, and tracked until it's closed.
12ClientsDemo data
Proof for every client audit, in one tap.
Safety notices Each worker taps “I understand”, time-stamped
| Fire evacuation drill, 24 Nov | 224 of 230 | 97% |
| Wet floors in the food court | 229 of 230 | 100% |
| Chemical storage rules | 230 of 230 | 100% |
Every safety notice, confirmed by each worker in their own language, with a time stamp.
13What it's worth
What it's worth, and what the alternative costs.
1,300hours a year
of staff time back, about 320 of them in HR.
$29,400a year
if 16 more site workers a year (1 in 100) stay instead of being replaced. Replacing one costs about $1,840.
The alternative
$64,800+a year
the lowest list price we found for HR software for 1,800 people. None of the tools we checked lists Nepali.
Conservative estimates for GCSS's 1,800 people. See how we counted
14Next step
Built on GCSS's own forms. Ready to start with one site.
- Your own forms, field for fieldGCSS-F-620-014-001-B for site staff and the MBO goal plan for office staff.
- 7 languages, read aloudEnglish, Hindi, Nepali, Tagalog, Malayalam, Urdu and Arabic, on any phone.
- Site staff sign in with their phone numberA one-time code. No Microsoft licence needed for site staff; office staff use their work account.
- Hosted in the UAEYour data stays in the country, with a record of who did what and when.
See it on your phonegcsspeople.pages.dev
Talk to us+971 50 190 0727
Prepared for GCSS by AXO Platform. People and figures inside the screens are demo data. The estimates use GCSS's real headcount of 1,800.